Saturday, 2nd of June 2007
Many businesses never update the content on their website. They view it in much the same way as a printed document, set and forget. This is a huge mistake, if they want a Return On Investment (ROI) from their website. A website should be viewed more like a businesses personal TV or radio station. A website gives a business an audience, much like a TV station. And just like TV, when the content gets better and better, the audience grows. The larger the audience, the better the chances of converting someone into a customer. Is your website, a TV station with increasingly addictive content? Or is the same thing on 24 hours a day, 7 days a week? If the later is true, you're wasting a valuable opportunity, to communicate with potential, and existing clients, and increase sales as a result.
Think about the websites that you visit. In fact write down the top 5 websites that you use. Now write next to each of those websites why you visit them. Let me give you an example
| Website | Reason for Visiting |
|---|---|
| 1) Internet Banking | I want to know about my personal finances |
| 2) Google Calendar | To store all my appointments in one place. I can also share my schedule with anyone I choose |
| 3) Google | To find information about pretty much anything |
| 4) Google maps | To find a business/place of interest or get directions |
| 5) Webmail (hotmail etc) | To check my e-mail when I am not in the office |
Every single website listed above, has one thing in common, they all have information I want. If any one of the websites stoped updating the information, I would quickly stop visiting. However while the websites above, keep updating the content, I keep coming back. The websites I have listed are addictive, because of the information or service provided. Keeping a website current and up to date, so that people keep coming back, is the secret to increasing your ROI. Imagine if a person visited a website like E-Bay once. This would mean people would look for something, and maybe place a bid. If the user never returned, how would the sale ever be finalised. This holds true no matter what you are doing with the internet. People not returning to a website, equals a negative ROI. And if you think you are going to lose money from a project, why are you doing it?
If you have any questions, please don't hesitate to contact me. Contact Us